Contact Support

Evaluating?

If you are evaluating a Rogue Wave product and would like technical assistance, please email Evaluation Support.

Current Customers:

Please select your product from the following drop down. Using the proper contact methods will help us serve you and all our customers promptly. However, if you have any questions or problems locating the contact information you require, please email us at support@roguewave.com



Japan (All Products)

Technical Support

Engineers are available from 10:00 AM to 5:00 PM Local Time, Monday-Friday
Telephone: +81 (0) 3 5211 7761
FAX: +81 (0) 3 5211 7769
Email: support@roguewave.jp
Web: File a Support Request

License Administration

Submit a Web Request for License Administration at: Request License Administration

TotalView, MemoryScape, ReplayEngine

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Eastern Time, Monday-Friday
US: 800-856-3766
Telephone: 508-652-7700
FAX: 508-652-7701
Email: tvsupport@roguewave.com
Web: File a Support Request

License Administration

Telephone: 508-652-7700
FAX: 508-652-7701
Email: license@roguewave.com

ThreadSpotter

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-487-3217
Telephone: 303-545-3221
FAX: 303-473-9137
Email: threadspottersupport@roguewave.com
Web: File a Support Request

License Administration

Telephone: 303-545-3205
FAX: 303-473-9137
Email: license@roguewave.com

PyIMSL Studio

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-487-3217
Telephone: 303-545-3221
FAX: 303-473-9137
Email: studiosupport@roguewave.com
Web: File a Support Request

License Administration

Telephone: 713 954-6792
FAX: 713-781-9260
Email: lmgr@roguewave.com

PV-WAVE Family of Products

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-487-3217
Telephone: 303-545-3221
FAX: 303-473-9137
Email: pvwavesupport@roguewave.com
Web: File a Support Request

License Administration

Telephone: 713-954-6792
FAX: 713-781-9260
Email: lmgr@roguewave.com

IMSL Numerical Libraries

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Central Time, Monday-Friday
US: 800-324-4675
Telephone: 713-954-6439
FAX: 713-781-9260
Email: imslsupport@roguewave.com
Web: File a Support Request

License Administration

Telephone: 713 954-6792
FAX: 713-781-9260
Email: lmgr@roguewave.com

SourcePro C++

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Email: support@roguewave.com
Web: File a Support Request

License Administration

Telephone: 303-545-3205
FAX: 303-473-9137
Email: license@roguewave.com

HydraExpress

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Email: support@roguewave.com
Web: File a Support Request

License Administration

Telephone: 303-545-3205
FAX: 303-473-9137
Email: license@roguewave.com

HostAccess

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Web: File a Support Request
General questions or Support Request follow-up: support@roguewave.com

License Administration

Telephone: 303-545-3205
FAX: 303-473-9137
Email: license@roguewave.com

Stingray

Technical Support

No Telephone Support Available
Web: File a Support Request
General questions or Support Request follow-up: support@roguewave.com

License Administration

Telephone: 303-545-3205
FAX: 303-473-9137
Email: license@roguewave.com