Solve open source issues with full-stack enterprise support

Our support stack | Support options | One number to call | What is an open source architect?

With OpenLogic Support, you get much more than fast bug fixes, you get around-the-clock access to Tier 3/4 open source architects ready to support, consult, and educate your team to solve issues across your entire software stack and development lifecycle. Our vendor-neutral, unbiased support covers hundreds of open source software packages used in mission-critical production environments and includes:

  • Guaranteed service level agreements (SLAs) with all support contracts
  • 12x5 Silver Support or 24x7 Gold Support with around-the-clock coverage
  • Access to Tier 3/4 open source architects and a dedicated CentOS development team
  • The confidence to troubleshoot production issues, optimize performance, and complete system upgrades
  • The experience to assess projects, perform architecture and security reviews, hold on-site classroom training, and create technical white papers
  • Available support for CentOS Linux with a dedicated development team providing patches and hotfixes hosted on our own CentOS repository

You can see a sampling of the packages we support in our support stack below.

“Without their support we would have been floundering within the Java SDK and Tomcat, and would not have advanced to where we are today.”

Common support questions:

  • Which open source package or package version is best suited for a particular job or function?
  • Are any of the open source packages used in my environment not recommended?
  • Are there alternative packages I should consider deploying?
  • How do I set up or use a particular function within an open source package?
  • What changes were made in a specific version of an open source package?
  • What benefits can be gained by using a certain version of an open source package?
  • How will I be affected by a specific security update?

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Our OSS support stack and support blueprint

Diagram: The OpenLogic support stack

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Diagram: The OpenLogic support blueprint

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Support options

Some enterprises view open source support as an insurance policy, while others rely on support for detailed assistance and problem resolution. That's why we offer multiple consultative support options that allow you to customize your level of service to your exact needs:

Silver Support Gold Support
Hours 12x5
(business hours)
(around the clock)
Service level
4-hour response 1-hour response
Problem submission phone / email / online phone / email / online
Supported packages Hundreds of OSS packages
CentOS Linux
Hundreds of OSS packages
CentOS Linux
Number of named
Unlimited Unlimited
Number of support
Unlimited Unlimited

“OpenLogic worked through the night to provide a solution within 9 hours.”

One number to call for all packages

With only one number to call to speak with an open source architect, there's no need for confusing and costly escalation processes or expensive component-level contracts that don't cover your entire stack. Whether the problem originates in one package or is the result of complex interactions across the stack, our experts have the training, experience, and mandate to handle all of them. These are your front-line experts, answering questions and delivering solutions just as anyone on your team should be.

What is an open source architect?

An open source architect is much more than a seasoned developer, they're an influential thought leader able to diagnose, solve, and explain difficult technical issues while enabling positive change within an organization. They do this by understanding that many issues aren't just technical, they could involve process and political challenges as well, which means environments must be understood, conversations must be guided, and efforts moved forward to avoid analysis paralysis and drive progress.

Our architects operate at a Tier 3 and Tier 4 level, meaning they're experts in their fields and have the experience to not only solve issues seen before but also research and create solutions to new or unknown scenarios (and they often assist Tier 2 and 3 staff). They provide much more than support, they lead the organization towards successful completion by:

Learn more about our capabilities.