Customer support

Rogue Wave Technical Support is available to answer any questions about your registered products, and ensure that you are fully able to leverage your software. Support includes email, phone and fax numbers for your support engineers, online Knowledge Base, Product Documentation and product-related Forums

We offer multiple support levels that can deliver the technical assistance and product updates you need to effectively develop and support your high performance applications. These services can include:

  • Direct access to technical support specialists for assistance with installation, product functionality and effective programming techniques
  • Technical Support via telephone, email, fax and website
  • Product updates
  • Early access programs
  • Support programs and olicies

Evaluating?

If you are evaluating a Rogue Wave product and would like technical assistance, please email Evaluation Support.

Please find your product in the list below and contact us by using the associated telephone, email or website access. Using the proper contact methods will help us serve you promptly. If you have any questions or problems locating the appropirate contact information, please email us at support@roguewave.com

Japan (all products)

Technical Support

Engineers are available from 10:00 AM to 5:00 PM Local Time, Monday-Friday
Telephone: +81 (0) 3 5211 7761
FAX: +81 (0) 3 5211 7769
Email: support@roguewave.com
Web: File a Support Request

License Administration

Submit a Web Request for License Administration at: Request License Administration

TotalView, MemoryScape, ReplayEngine

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Eastern Time, Monday-Friday
US: 800-856-3766
Telephone: 508-652-7700
FAX: 508-652-7701
Email: support@roguewave.com
Web: File a Support Request

License Administration

Email: license@roguewave.com

PV-WAVE

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Email: support@roguewave.com
Web: File a Support Request

License Administration

Email: license@roguewave.com

IMSL Numerical Libraries

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Central Time, Monday-Friday
US: 800-324-4675
Telephone: 713-954-6439
FAX: 713-781-9260
Email: support@roguewave.com
Web: File a Support Request

License Administration

Email: license@roguewave.com

Views / DB Link / Server / JViews / Elixir

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Local Time, Monday-Friday
Email: support@roguewave.com
Web: File a Support Request

SourcePro

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Email: support@roguewave.com
Web: File a Support Request

License Administration

Email: license@roguewave.com

HydraExpress

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Email: support@roguewave.com
Web: File a Support Request

License Administration

Email: license@roguewave.com

HostAccess

Technical Support

Engineers are available from 8:00 AM to 5:00 PM Mountain Time, Monday-Friday
US: 800-404-4767
Telephone: 303-545-3205
FAX: 303-473-9137
Web: File a Support Request
General questions or Support Request follow-up: support@roguewave.com

License Administration

Email: license@roguewave.com

Stingray

Technical Support

No Telephone Support Available
Web: File a Support Request
General questions or Support Request follow-up: support@roguewave.com

License Administration

Email: license@roguewave.com