Open Source Support

Resolve any business-impacting issue involving open source

You’ve embraced open source and your organization benefits from using accessible code to accelerate delivery cycles and get to innovation faster. However, open source is often thought of as being unsupported or lacking in timely support due to its community-based foundation. We can help. Fixing open source issues with us is just as easy as contacting the support line for any commercial product. 

OpenLogic supports hundreds of the most popular open source packages, including Apache Web Server, Active MQ, JBoss, CentOS Linux, Tomcat, Wildfly, and MySQL. Acting as an insurance policy, OpenLogic provides your development team with access to Tier 4 open source architects at any time, for any question or issue. And it's not just technical support, our architects are true experts across the stack, offering skills and experience to optimize performance, complete system upgrades, perform security and architecture reviews, hold on-site classroom training, and much more.

You can customize support to ensure the right level and access that your teams require:

  • Gold Support provides 24/7 coverage with guaranteed service level agreements to keep enterprise production applications up and running
  • Silver Support provides expert support on the configuration, integration, and use of open source software as well as recommendations for open source packages based on use case

Open Source Support options

Silver Gold
Hours 12x5
(Business Hours)
24x7
(Production - around the clock)
Service Level
Agreement
4-Hour Response 1-Hour Response
Problem Submission Phone / Email / Online Phone / Email / Online
Supported Packages Hundreds of Open Source
Packages
CentOS Linux
Hundreds of Open Source
Packages
CentOS Linux
Number of Named
Contacts
Unlimited Unlimited
Number of support
cases
Unlimited Unlimited

Our enterprise-class open source support gives organizations one place to resolve open source issues, eliminating expensive component-level contracts that don't address the complex integrations between open source packages. We solve the problem whether it originates in one open source package or is the result of complex interactions between multiple packages. Our experienced technical staff serves as front line experts, answering questions and pinpointing the problem source across hundreds of open source packages.

Support services for PHP

Zend support services allow you to develop, deploy, and manage your PHP applications with confidence. With both production and developer-level options, you get the flexibility needed to cover everything from technical issues within your IDE to 24x7 phone support for mission-critical issues.
 

Learn more about our capabilities.