Ensuring smooth operations with 24/7 OSS support

Minimizing downtime is crucial in production environments. When something breaks, it can't wait until tomorrow, especially if you're a global leader in IT infrastructure services.

Read this case study to see how a customer that needed to deploy a complex, Apache-based security platform in the morning, used open source technical support at midnight to engineer and implement a solution that kept operations running smoothly.

This timeline of events walks through the details of the solution, from the initial support call to the diagnosis and resolution. The expert knowledge of the support engineers and the OpenLogic Expert Community provided the direct expertise necessary to deploy a solution within a small amount of time.

Posted: 10/7/2015
Tags: case study, open source, Open Source Support, services, support

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