Enhanced support for CentOS
Bring expertise and around-the-clock support to your organization with OpenLogic CentOS support. This service offers guidance, training, and solutions to troubleshoot issues and optimize deployments along with competitive pricing. Our Tier 3/4 open source architects and developers are backed by a dedicated, independent CentOS development team to provide support across your entire stack and provide hotfixes and patches from our own CentOS repository.
Our CentOS Linux support extends your team to provide the expertise and experience necessary to deploy and maintain your critical production systems.
Hotfix and patch support included
OpenLogic CentOS support provides hotfixes and patches directly through a secure repository, allowing immediate updates and action without waiting for the CentOS community to catch up. This lets you maintain a current and tested version of CentOS that includes the fixes necessary to keep your system running. All updates are contributed back to the community too, so everyone benefits
CentOS images built for enterprises
Our support offers cloud-based CentOS images in two flavors: standard and security-hardened (certified to Center for Internet Security and OpenSCAP standards). Backed by our open source architects and a dedicated, vendor-agnostic development team, these images provide the latest and greatest CentOS packages, exceptional security, expert support, and hotfixes/patches delivered within your timeframe, not the community's.
What you get
If you're using it, we cover it 24x7
Calling our support line gives you direct access to the OpenLogic support team, charged with the same mission as anyone on your team: solve the problem smartly, quickly, and with no escalation frustration. The difference is, our architects and developers cover the entire enterprise stack, from operating systems, application servers, and databases to middleware and development libraries. Coupled with vendor-neutral, unbiased advice and hotfix/patch support from our dedicated CentOS development team, there's no other CentOS support service like this in the world.
You can see a sampling of the packages we support in our support stack.
Migrating from RHEL to CentOS?
If you're moving from Red Hat Enterprise Linux to CentOS, our support services ensure a seamless transition for production systems. We also assist with migrating from an earlier CentOS version to the latest enterprise-ready release.
Unsure about migrating? Use this comparison chart to see how CentOS and Red Hat stack up on over 15 different factors, including licensing, security, package management, and available commercial support.
These support options allow you to meet all your CentOS Linux support requirements:
|Silver Support||Gold Support|
(around the clock)
|Problem submission||phone / email / online||phone / email / online|
|Service level agreement||4-hour response||1-hour response|
Both Silver and Gold support options include:
- Price per Server / Instance / Virtual Machine
- Unlimited CPUs and sockets per server
- Unlimited number of support cases
One number to call
With only one number to call to speak with an open source architect, there's no need for confusing and costly escalation processes or expensive component-level contracts that don't cover your entire stack. Whether the problem originates in one package or is the result of complex interactions across the stack, our experts have the training, experience, and mandate to handle all of them. These are your front-line experts, answering questions and delivering solutions just as anyone on your team should be.