Rogue Wave Software releases 2017 Open Source Support Report

Louisville, CO2/23/2017

Eighty percent of issues arise from configuration and infrastructure

For the second year in a row, Rogue Wave Software has released an Open Source Support Report examining how and why customers use open source software (OSS). The report profiles open source package popularity, shifts in the open source community, and real-world statistics on how OSS is used in the enterprise.

“This year we’ve added more information exposing what our open source support and audit teams see in real-life situations,” says Justin Reock, senior director of support and professional services at Rogue Wave Software. “We can now confirm what we’ve always suspected: Most OSS issues can be attributed to a lack of product knowledge or something in the environment outside of the package, and not usually the package itself.”

The Rogue Wave Open Source Support Report also includes actual use cases from Rogue Wave Open Source Support customers, allowing a rare look into the problems and concerns facing IT and operations teams using open source in mission-critical applications.

As Rod Cope, CTO of Rogue Wave Software and founder of OpenLogic, says in the report, “The old story of needing to understand if your organization uses open source has shifted to how, and what it might mean for your organization.” In fact, OSS was discovered in 98 percent of audits, with a shocking number of those audits containing copy-left licenses.

The report exposes the challenge of unknown and unsupported OSS use, and offers a remedy to organizations seeking commercial-grade support for OSS. Rogue Wave employs some of the best and most active open source experts; contributing to, setting up, using, and debugging hundreds of OSS packages, and digging into source code on a daily basis. The Rogue Wave Open Source Support Report exposes real data to confidently use and manage open source.

Download the 2017 Rogue Wave Open Source Support Report to learn more.

About Rogue Wave Software

Rogue Wave helps thousands of global enterprise customers tackle the hardest and most complex issues in building, connecting, and securing applications. Since 1989, our platforms, tools, components, and support have been used across financial services, technology, healthcare, government, entertainment, and manufacturing, to deliver value and reduce risk. From API management, web and mobile, embeddable analytics, static and dynamic analysis to open source support, we have the software essentials to innovate with confidence.